Desk Program

The Desk Program supports campus operations through two positions, Desk Assistants (DAs) and Mail Processing Assistants (MPAs). 

Desk Assistant (DA)

Desk Assistants (DAs) are the welcoming face of the University’s residence halls and union spaces. As one of the first people residents and guests interact with, DAs play a critical role in creating a sense of “home” for students living on campus and providing excellent customer service to all members of the campus community.

Desk Assistants are responsible for maintaining a safe, organized, and friendly environment by assisting with administrative tasks, security procedures, and resource management. DAs serve across City and East Campus at both residence hall desks and union welcome desks, supporting daily operations and ensuring an exceptional experience for students and guests.

Key Responsibilities:

• Provide excellent customer service to residents, guests, and campus partners.
• Assist with resident lockouts and maintain key security protocols.
• Manage and organize lost and found items according to University policy.
• Report facility issues, incidents, or policy violations promptly.

See the full job description on Handshake during our spring hiring window.

Mail Processing Assistant (MPA)

Mail Processing Assistants (MPAs) work behind the scenes to ensure that every resident living on campus receives their packages and letter mail accurately and on time. With more than 5,500 students living in the residence halls, MPAs play a vital role in the on-campus experience and help keep one of the University’s most important support systems running smoothly at both City and East Campus residence halls.

This position is ideal for students who are dependable, organized, and enjoy independent work with a focus on accuracy. MPAs work closely with Desk Assistants, processing incoming mail and packages daily to support residents and campus operations.

Key Responsibilities:

• Sort, alphabetize, and accurately record resident mail and packages using electronic systems.
• Load and maintain package lockers, bins, and mail shelving areas.
• Communicate regularly with supervisors, Desk Assistants, and coworkers to ensure smooth mail operations.

See the full job description on Handshake during our spring hiring window.